SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Barnz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thebarnz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you for the product. I liked the lovely Mat
The carpet is great! Yes, it is thin, I looked at the reviews, but the quality is good, everything corresponds to the photo, bought it in the room for the child. Love it, thank you store!
It's okay. It sticks well on the wall. It looks great and changes colors, it has the remote. I am satisfied with the purchase.
Very good! It seems thin, but when lying on the floor, it seems very fluffy, we recommend definitely, I will order another room!
Super fluffy, awesome pink: LET THE KAWAII-PLAYS BEGIN! XoXo, lolilin4u
Long doubted which store to buy a carpet, everywhere reviews are controversial! All the maximum size was 160x200, this seller I took 160x230, at a delicious price! About the fact that the carpet is thin I knew and for me it was not a surprise! For me, the ideal option! Shook out and washed in the washing machine! And it is again perfect and fresh! It's clear that synthetics, so the conditioner when washing is necessary! Soft, insanely pleasant, for tactile people the most it!))) the quality is fine! Up to St. Petersburg a little more than 2 weeks! Huge thanks to the seller! Photo in artificial lighting and last in daylight!
The deyam liked it cool, subtle of course, but performs its functions. Month delivery to Tatarstan
Soft, fluffy. Thin a little. And I liked it so much. Thank you store.
The carpet is good, light, fluffy, can be machine washable, all the parameters are as stated, there is no foreign smell, we are satisfied with the order
High quality מאד... ever שניה שרוכשת... just wanted light shade more .... really good
It doesn't look like it's going to last long, mediocre quality.
Identical to the photo, very fast delivery, I will recommend!
I recommend the carpet, very dd phew to the touch, conform to the description and fast delivery.
Super soft very nice to the touch quite thin but very good quality I like to buy in two different sizes
The pink soft mat definitely works very well for aesthetics if you are going for a cute pink room look. It’s a little thin but that doesn’t matter…it totally does the job! Love it ❤️
The carpet has arrived fast and is very light and soft. I hope my baby likes it and it's easy to clean. I totally recommend it. It's very pretty.
It's about me within 9 days delivery Best fast שנתקלתי it satisfied very!
The parcel came quickly. The mat is based on, but not very rigid, around the edges of the edging. A little slips on the floor... Soft. Daughter is happy)))
Arrived in FranceOver 5 days, color identical to the photo. Size 160/200
Bought as a cover for a chair. The mat is very soft and beautiful pink color