SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Barnz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thebarnz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The gel does not match the store's photo, color, density and consistency are different. In life, it is very liquid, translucent and has an excellent shade from what the seller showed. It will be very difficult to align such a gel as it runs away very quickly and it is not possible to adjust in seconds already in the lamp he ran away in the side. Of course you can do opil, personally I like gels in technique without sawdust. However, I do not scold this product, the quality of it pleasantly surprised me in terms of the fortress, and he has a good in any other color exactly. The thin layer of gel is very strong
Gel really liked, ordered more transparent, it is the most running and fashionable to make for every taste. And I really like jars. Thank you for gifts
Mint green. Least transparent of the ordered. The ultraviolet lights.
Very thick gel, it seems to me for the laid out French is the most, even on all fingers you can lay out immediately. How to wear I do not know, then I will add. the type was hot I think heats up.
Thank you very much to the store for the efficiency, received everything perfectly, the seller and the store I recommend!
Good gel for building, I buy not the first time
The order was delivered on time, well packed, until it opened.
The order was delivered on time, this color of gel liked, so I took it again, it is well packed.
Very beautiful gel, the first almost spent, so I ordered more. Jars are cool, the gel is very convenient
I did not even expect such a beauty to see, a jar under the very top, probably the only one of this series, the gel is very thick, my next manicure of course with this gel
Delivery 43 days to the Tula region. The gel is very liquid, but the color is beautiful. Not tough. See unpacking of manicure products on Yandex-Jen, channel on nail product.
I really like these gels, I have already recruited a lot with coupons, gels are tough, well strengthen my nails, almost always put a gift.
Arrived one day after the delivery time, until tried it, the mica bag is included, thanks for this
Gel is very cool, rather rare consistency. Masakrycznie long standby time! Over 3 months...
Delivery to Moscow seeds. During transportation, nothing was damaged. There is no unpleasant smell. Fully corresponds to the store's photo. Thank you to the seller for the goods!
Very good gels, I order the third time, dense, well aligned, I really liked working with them
Very cool gel. Liquid, but it is aligned instantly. It's a pity the jar is very small.