SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Barnz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thebarnz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They're unreal! The size is ideal, soft, gentle. Quality is super! Thank you.
Turban was delivered to Kharkiv in three weeks! Everything is super, especially now during the war! quality is good!
The product is good, the towel is very soft and looks quality, the only problem for me is Q was small for my hair, if u have the hair down Waist it probably n will fit all in towel, but yet to use N see this as being a problem store or product only advise if attention to this time Buy
Good quality and I arrive before estimated time that makes me very happy, thank you very much! Recommended
The towel is normal, for the kucheryaya method to walk, the smell of the third-party does not carry. Ale, I think, on dovge, Buge Maly. Put your hair on your shoulder. Glory to Ukraine!!
The towel is rather thin, thinner than in the photo. But for this cost of norms
Excellent! Excellent!
I took 3 different types, everything on the site I found! This bandage was the thinnest, but, I hope that it will absorb everything well and quickly. Sewn very worthy, the fabric is excellent.
Towel zgidny description. The material is soft and highly absorbent. Is swietny. Recommend.
Good soft microfiber. The size is not very big, but it fits me
Awesome product
Small fast hair towel L arrival
Received in 10 days! Complies with the description. Sweet. Thickness well. Size marrying the head. To see the use.
Very nice material, i recommend!
Kapitalny ręczniczek shaped Riding Hood. Product extremely practical and convenient. Made firmly, carefully and aesthetically. Is very soft and fluffy. Has remarkable power water absorption. Osusza hair in okamgnieniu. Brilliant product. Worth buying.
Good quality
amazing one thank u so much