SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Barnz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thebarnz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
So I get packed and all very well my wife likes me I'm fascinated hope to buy again
Excellent Product, I loved it, it serves a lot to have the inputs sorted, 100% recommended, super fast shipping, happy with my purchase.
A normal container, took his wife under Lucky and other lamb. It came in 2,5 weeks in Tver that very quickly.
Product beautiful and high-quality. It's really fast!!! Recommend very it does really order!!! Thank you very much for your store Dear.
This is my first purchase on aliexpress and I was very satisfied. Let's start by talking about the discount I received, it was a welcome bonus, which usually seems useless to me, however this was perfect. The shipment was free to Colombia. The estimated delivery date was about two months. I got here a lot earlier, in 26 days. As for the article, it is as seen in images and as described, it is apparently small in size, but it fits many things. I used it to organize my desk. The material is plastic, not too thick and not too thin, it looks good quality. I totally recommend it and I would surely ask again❤️
Good product takes many things fast order to arrive I recommend
Good organizer. I will vicoristovati for cosmetics. Legend. Material plastic. Shvidka delivery I recommend.
I received a box it is as decreed. The store forgot to send me 2 boxes I made a claim he was nice he sent them back to me with a small gift. Thank you to the seller
A smooth, perfect and fast transaction from this professional store! The nail art organizer arrived quickly, and is exactly as described, and in the color I selected. It was well packaged for shipping, and is absolutely perfect! The organizer is exactly what I was looking for and holds my nail art tools neatly! I highly recommend this great seller, and I will definitely be buying from here again!
Loved, convenient small and cute. Recommend only if there is therefore forming small don't מצאתם they place
Excellent to accommodate my manicure tools, very good size and good material qualityI love it.I highly recommend it.
He arrived in about two weeks in Spain. The article as well as the description.
Storage for nail material super practical very good quality white and pink color I like a lot, full of useful storage I recommend this article
Arrival in a little about 3 weeks but reliable in the photo I recommend
I arrive fast and in good condition well packaged! Second time I ask I'm delighted very good to organize