SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Barnz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thebarnz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super fast! One day only! All as. good quality for value. a little heavy (350g) Moreover, perfect!
A good money. Found cool. We will install and see how it will come out.
Visually good. Let's see how it will be in use.
I saw a friend. Touched, drove. Unusually pleasant for filling, not foam Foam something else. Sit nice and decided to order 600 p chic
Amazing quality at such a cheap price. Very comfortable road bike saddle. Highly recommended.
All perfect, shipping has been very fast and fits the product to the description. In a first use I found it very comfortable.
OK I recommend on the first one the same drove already a couple of thousand.
Sidushka liked it, on the bike from the store was without a slot in the middle, and with this straight as it became more convenient, 20 km +-I did not go anything
It seems good, moderately soft. You can see next.
The saddle is phenomenal, comfortable and has an unbeatable price. The shipment was fast.
Perfect, already gave a Rollin with it, comfortable, not spectacular but meets expectations. Solid, gives the impression that will last. Great benfício.
Very good
It's a very good product. If you keep the price as I have already bought two the first for 12 euros and this one for 14. If the price goes up, it will stop being an advantage. Good store and received very fast.
Perfect arrived in a few days has very good quality, it is perfect for walking and walking around the city, it is very well built with good materials, I recommend shop, thank you very much
It came three weeks earlier! Externally everything is fine. Qualitatively, reliably. I'll ride, I'll add.
Like the same store took, but the saddle is slightly different in design. And softer than the old one.
Siduk on the visual looks great, to the touch soft, even softer than expected, jambs are not found, looks decent. I collect to lead in parts I will try only in the spring as it is in the case. If after the first pokatuhi does not fall apart means saddle norms. The hole in the saddle has relevance for those who sweat the feed on the road. All good. To Krasnoyarsk from China 13 days from the time of order to the Post Office
Very wide at the tip for my taste but comfortable overall.