SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Barnz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thebarnz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The flashlight is very good, the store replied to all the questions and sent what I wanted, thank you. Shines well, complete with everything you need for fastening. But the photo light from the car and from the flashlight.
Got it right, well packed and on time. Products properly installed, now just analyze battery life
The lantern is not bad, it shines quite brightly. Mounting on the steering wheel does not provide for quick removal of the lamp.
Thank you, the flashlight came quickly. Very well shines. And back, too, stop. Only okay, B-quickly discharged in the frost. And so the flashlight is very, very good. I advise you to purchase.
Although the spacers are from basic plastic and the paint on the metal also fills not good enough. the holder, flashlight, and brake light are filling very well constructed. The number of brackets for the holder, and the veracity of the possible types of connections are great and will satisfy in any case in my opinion. I will add that the delivery was the fastest I got ever, 7 days to Israel, even if I pay for a special delivery for I couldn't get so fast delivery. So, great thanks, definitely will recommend it to my other bicycle-riding friends.
The flashlight is just fire, it shines brightly even on the weakest mode. I like it. I'll finish in a week if something does not suit.
I'm from such cool lighting. The previous Lantern had a round spot (though wide) and lit in front of the bike. And this lantern has a straight front, like a car, and affects the sides. To adjust the angle of lighting and in the city not to blind anyone, screwed the mount to the steering wheel is not intentional, and so that you can tilt and lift the lantern. I went to roll at night looking in Krasnogorsk on the forest routes. The maximum brightness gives a feeling of day trip, drove along the night path at full speed and bounced on the Cats. But the lantern did not change the angle, that is, the point of fastening at the Lantern (although it is heavy) is well centered. On Max Power The case is slightly warm in place with the inscription hot
It's more than perfect. It came from a xiaomile flashlight, which it used with an adapter.
Shines oooooochen bright, looks solid, summer remains to wait) Thanks for the beautiful lantern
Good store, fast sent the product. The flashlight is well built and is of good quality as items that accompany, the light is strong but the downside is the focus a bit scattered.
Very good lamp, although its beam of light I like more for road, for MTB you need a beam of more angle at short distance
Everything came safe and sound, excellent light, made with a fetish, I recommend!
Had a little delay in delivering more all right I recommend the store.
Good article illuminates very well and everything in exelente quality!
Quality product, not yet tested at night on a bike outing, but the lighting is powerful
This is top! Recommend buy without fear. Bought a different brand and was just to pass anger. Rockbros is quality. Am already using more than a week and is arpovado.
20 days before the Nizhny Novgorod region, an excellent headlight and a lantern for a bicycle.
The second time I order, now on the bike of my wife. Packed well, shine bright. For example, I took a photo in completely dark rooms.