SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Barnz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thebarnz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product, with suitable accessories. Delivery very fast and well packed. Seller recommended.
Corresponds to the description, focusing on the highest level. I did not communicate with the store.
The helmet fit in size. Sits on the head without hanging out. The vortex allows you not to remove the discharged with diopters of glasses-this is very important and convenient. Mask cool
As a casual rider, this helmet is great. The adjustments are very easy to work with. The rear headband adjuster works perfect. My skull is on the large end & this helmet fits perfectly. At this price, there is no reason not to wear a helmet. It's a high quality helmet at a bargain price.
Excellent helmet, very good quality and delivery much earlier than expected, the little gifts, excellent!
For the first protective set just right) in practice, the helmet will most likely crack after the first noble fall) the glasses fit surprisingly pleasantly. The order came very quickly
Excellent and practical helmet, packed well, nothing broke, even though it went through our mail. The glasses on the helmet are attached to three magnets, holds tight, cannot be removed without effort, plus if you still put on the visor then you do not remove it at all. The straps on the helmet are comfortable, do not rub. Took for an electric bike, more for protection from wind, sand and midges in the face than for safety))) There are also simple sunglasses and collar scarf) Seller and his product recommended!
All as in the description. Very well packed. But the delivery took 2 months to Moscow.
Great helmet! About convenience I will not say because. This is my first helmet. Packing is good. He drove without damage.
Order came quickly. Corresponds to the description. Quality is good. Seller recommend.
I love this helmet! It's very lightweight and fit my head perfectly. My size is 55cm. The accessories, Detachable Magnetic Goggle and Removable Sun Visor also very good! I'm very happy with this order. Thank you store!
Delivery is 10 days earlier than promised. Thank you. Packing Super
Finally, I've got my helmet (It's not the store's fault). It looks like on the photos! It's made pretty well. For this amount of money this helmet looks very nice!
Everything is great, design, structure and small details, everything is very high quality!!! Thank you very much for such a product!!!!!! Sorry only delivery was unrealistically long)!
Very nice helmet. It's light and comfortable. Back light is strong enough. Sunglasses are OK. Shipping was extra quick - two week earlier that expected