SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of The Barnz (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thebarnz.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product better than the hard bontrager seat they have on my bike.
Saddle looks fine. Good build. It looks soft for the hand. I need to see if it is soft for my back. I will leave more feedback after riding the bike. Well packaged. The store was kind to my request. I recomand the product & the seller.
Before closing for 28 days. Delivery through meest, ale Bay for that, with a goblet of rousna rose to the viina, in my city I will not run out but the meest came and the mayge turned the swab to Lviv, the scum of the Mermaid of goril in Hell, The Suki curse. Castle House robiv Z Novy acounta, for $12.4, viyvala 465 GRN. There are 750 + shipping in us. Iju zvichino for 40 km per day, my star take reviews Bulo, felt on the stool. Teper Duge zadoveneniy, zamovlennyam zadoveniy. Thank Zsu, all will be Ukraine! Death paid off Moskalam, it is possible to sell the donatiti on the drone and avivki, the chest of the mermaid of the Palala, Jobani pí.
Satisfied with the purchase. Fast shipping and well packaged, protected. They also sent me exactly the model order, which does not always happen with all the stores. The saddle seems comfortable to me, on the line I already had, that is normal but comfortable.
Received in 19 days by new mail. The saddle is just a bomb compared to the standard and generally very comfortable advise.
Seat "Fire!" Nice for Z ..... Points)))) thanks to the store, delivered in 9 days, this is a New Year's weekend, but it would have come earlier.
The delivery is fast, the saddle is normal. Probably even good, just winter is now, you can't prove it. The base of the saddle, the plastic platform on which the entire pillow is assembled, is quite rigid. hands do not bend, so the saddle will keep its shape, the crotch will not press. The top is soft enough. waiting for the season.
Really comfortable thanks to the gel. Combined with a damper tile is a glorious experience. It's comfortable to pedal even at high beats.
Fast delivery for France, perfectly neat package in a roll of air bubbles!!! The saddle perfectly corresponds to the purchase description, it looks very comfortable and I will realize the installation on my ATV today and I will make an opinion after several uses to give you the quality of comfortIt is an excellent 5 Star purchase and I ordered another model of MTB saddle for my wife in this very serious and respectful cycling shop of customers. I can recommend with 100% confidence because excellent value for money... David loyal customer Diamond Aliexpress France.
Sidushka looks good, stiffness is medium, but more soft and elastic. Since on the bike I will mount only next season, then I will try to complement the review in fact.
A good saddle in my size here is the current left side for some reason harder, you press like the same when you sit left extrudes, the left is slightly denser.
Before novosib in 10 days in 618. 32Canadian. In the hands feels as reliable. I will test only in the summer. I also liked the quality of the performance.
The product looks high quality, well made. Now is test.
Looks very comfortable finished material, yet not cycled with it, will post later.
Optical Super processed, clean and straight, after 20 km ride-absolutely convenient, if he still holds then I am very satisfied, thank you
Quality saddle, with standard strips of fastening to the seatpost. The quality and shape is very similar to Velo vl-3097, only the price is almost twice as cheap! You can buy for the cosary.
Very comfortable and suitable for width my ísquios. Arrived very quickly. Recommend the store.